Based on the “Guangzhou Public Service Satisfaction Survey” in 2018，this report analyses the public service demand and satisfaction of Guangzhou residents. The results show that the demand of Guangzhou residents for various public services is relatively high，with travel，prominently shown in safety and medical treatment，characterized as high expected and comprehensive，and needed by various groups. The overall evaluation of Guangzhou residents public services is between “acceptable” and “satisfactory”，and there are still some problems such as regional imbalance，urban-rural differences，household registration differences and so on. Based on the factor deduction model，the priority of public service development policy is analyzed. At present，Guangzhou needs to give priority to health care，housing，social security，employment and community environment services. Therefore，this report puts forward some suggestions，such as accelerating the formulation of basic public service standard system and evaluation system，strengthening citizen orientation of public sector performance evaluation，paying attention to residents’ basic public service elements，and dynamically grasping the key points of insurance and improving people’s livelihood.