2018年我国旅行社业持续发展,安全状态整体保持平稳,主要特征表现为:旅行社业安全事故时空分布较为集中;由旅游合同纠纷引发的安全问题较为严重,旅游购物安全问题突出表现为旅游商品质量安全;在线旅行社(OTA)安全问题不断凸显。展望2019年,旅行社业安全事故将继续呈现时空集聚的特点,旅游合同纠纷成为引发安全事故的主要导火索,旅游购物安全问题愈加凸显,在线旅行社安全问题引起广泛关注。基于此,需进一步加强旅游旺季热门旅游目的地的安全防控,监督旅游合同实施情况,加强旅游商品质量监察,重视在线旅行社安全问题。
<<In 2018,China’s travel agency industry continued to flourish,and its security status remained stable overall. The main characteristics are as follows:the time and space distribution of security incidents in travel agencies is concentrated;the security problems caused by disputes over travel contracts are more serious,and the safety of travel shopping is highlighted by the quality and safety of tourism products;the security issues of online travel agency (OTA) are increasingly prominent. Looking forward to 2019,the safety of travel agency industry will continue to show the characteristics of time and space gathering,tourism contract disputes become the main cause of safety accidents,the safety of travel and shopping is becoming more prominent,and the safety of online travel agencies has caused widespread concern. Based on this,it is necessary to strengthen the security prevention and control of popular tourist destinations during the tourist season;supervise the implementation of tourism contracts;strengthen the monitoring of tourism commodity quality and pay attention to the safety of online travel agencies.
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