As one of the earliest institutions providing volunteer services，the Palace Museum has a leading position in the organization and management of volunteers among museums nationwide. The Palace Museum has long been committed to standardizing the management of volunteers，improving personnel stability and team structure，and providing quality culture services for the public. Thanks to over a decade of exploration and practice，the Palace Museum has formed complete systems for managing and regulating culture volunteer services. In team building，the scientific and reasonable recruitment，training and assessment of volunteers have been achieved by clarifying volunteers' missions and responsibilities. In organization，a highly efficient and coordinated three-level volunteer management system has been set up and running. In system construction，four aspects，namely certificate management，systematic management，assessment management and incentive management，have been well institutionalized，which ensures smooth operation of volunteer services and promotes the volunteers' sense of honor and purpose.