In May 2017， China Banking Regulatory Commission and other 11 ministries jointly issued the Implementation Plan for Establishing Inclusive Finance Department in Large and Medium-sized Commercial Banks， requiring commercial banks to set up inclusive finance department. General Secretary Xi Jinping once again stressed the importance of developing inclusive finance at the national financial work conference， proposing “building inclusive financial system” and pointing out the direction for the next development of inclusive finance in China. As the main force of implementing inclusive finance， large commercial banks have taken positive actions to improve their financial service capabilities. Large and medium commercial banks have begun to establish inclusive financial services. Shandong commercial bank has also vigorously promoted the practice of inclusive finance in line with the development of the times.However， commercial banks in Shandong still face problems such as imperfect service system and lack of local supporting policies when carrying out inclusive financial business.