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    广州居民公共服务需求与评价调查报告

    摘要

    本报告结合统计数据、2016年广州社会状况综合调查的相关数据、2017年广州社区访谈资料,从居民社会评价的角度分析广州公共服务供给存在的不充分,地区不平衡,以及在社会群体当中,中低收入群体获得感的问题。通过调查发现广州公共医疗财政投入不足,居民对医疗服务存在较大的改善需求;广州中小学教育公共财政投入较落后,难以满足本地居民优质学位需求和外来人员子女基本教育需求;公共服务供给与居民需求存在地区的不平衡性问题,居民对广州区域公共服务的评价呈现三个梯队;在考察各收入分层的群体对社会的总体评价时发现对社会总体评价最低的并不是低收入群体,而是中低收入群体,这部分群体获得感比较低,是公共服务供给过程中需要特别关注的群体。

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    Abstract

    Based on official statistical data and other database including the Guangzhou Social Survey 2016 and the Guangzhou Community Interview database 2017,analyzing from perspectives of residents,this arfical discusses issues including the insufficiency of public service provision,the imbalance of public service provision between regions,and the sense of fulfillment for the middle-low-income groups between communities in the process of public service provision in Guangzhou. The artical found series of challenges for public service provision in Guangzhou,which include insufficient public investment for health care,gap between demand of residents on improvement of health care service and the actual health care provision,relatively insufficient public investment for primary and secondary school education,which is leading to unable to meet the demand of high quality education from local residents and basic education for children of migrant workers,regional imbalance between public service provision and demand from residents. The artical found three different types of evaluation for public service provision among residents. Further,this report found that between different income groups,the lowest level of satisfaction for public service provision is found among middle-low-income groups rather than the low-income group only. It is found that the sense of fulfillment for the middle-low-income groups is lower,which needs further support from public services.

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    作者简介
    黄玉:黄玉,博士,广州市社会科学院社会学与社会政策研究所所长、副研究员,研究方向为社会治理、社会政策。
    范璐璐:范璐璐,博士,华南理工大学,师资博士后,研究方向为劳动关系。
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