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非营利机构和营利性机构是承接购买服务的主要单位，以往研究已经探讨了这两类机构在承接购买服务时的差异。作为购买服务的重要利益相关方，公众对于服务承接机构的认知会直接影响其在服务实施过程中的参与程度和对服务的满意度；然而，公众是否对于承接购买服务的非营利机构和营利性机构存在认知差异还尚不清楚。本研究通过一项调查实验，检验了非营利机构和营利性机构的部门性差异如何影响人们对于二者在承接购买服务时的信任差异。结果表明，相比于营利性机构，人们对于非营利机构的“善意”更加信任，即人们认为非营利机构能更多地为服务对象考虑，更愿意为服务对象的利益而努力；而在服务能力和服务诚信度上，人们对于非营利机构和营利性机构的信任没有体现出差异。
<<Previous research has examined the difference of nonprofit and for-profit organizations as contracting-out service providers；however，it is still unclear how citizens perceive their difference.With a survey experiment，the present research examined how the sector difference of these two types of organizations influenced citizen trust in them.The results showed that participants’ trust in nonprofits and for-profit organizations differs on the perception of benevolence（i.e.，participants perceived higher benevolence from NPOs）but not on the perception of competence and honesty.
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